配送ポリシー

This Shipping Policy applies to all orders placed on Minu Mart (operated by Lion Vines LLC). By placing an order, you agree to the terms outlined below.

1. Shipping Coverage

We ship to most countries and regions worldwide. If your location is not listed at checkout, please contact us at service@minu-mart.com for assistance.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
Using DHL, Fedex or UPS depending on the country. We select the most optimized shipping company for your product to arrive fast and safe.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
You may go to the order tracking page and enter your tracking number to check your package details.

3. Shipping Methods & Delivery Time

We partner with reliable international couriers to ensure timely delivery. Estimated delivery times (after processing) are as follows:

United States: 5-12 business days
Canada, the United Kingdom, Europe (including France, Germany and all EU member states), Australia, New Zealand, India, Japan, Latin America: 7-15 business days
Other International Destinations: 10-25 business days

Please note: Delivery times are estimates and may be delayed due to customs clearance, local holidays, or unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated based on your location, order weight, and delivery speed, and will be displayed at checkout before you complete your purchase.

Free Shipping Offer: Complimentary full insurance against loss & damage is included with every order.
Free standard shipping is available for eligible destinations on orders $45.99 USD and above.
• $0.00‑$19.99: $15.99 shipping
• $20.00‑$29.99: $12.99 shipping
• $30.00‑$39.99: $9.99 shipping
• $40.00‑$45.98: $5.99 shipping
All shipping costs will be finalized at checkout.
Any other free shipping promotions are only valid for standard shipping to eligible locations, as specified in the offer terms.

5. Customs & Import Duties

For international orders, your package may be subject to import duties, taxes, and customs fees levied by your country's customs authority.

These charges are your responsibility and are not included in the product or shipping prices.
We recommend checking your local customs policies before placing your order to avoid unexpected costs.

6. Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for lost or delayed orders due to incorrect or incomplete address information provided by the customer.

Address modifications can only be made before your order is dispatched. Please contact our WhatsApp customer‑service team immediately if you need to change your address.

7. Lost or Damaged Packages

If your package is lost in transit, we will work with the courier to investigate and offer a full refund or replacement at no cost to you.
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging, and we will resolve the issue promptly.