Refund policy

Thank you for shopping at www.minu-mart.com! We hope you enjoy your shopping experience and will serve you wholeheartedly. Whether you have made a purchase or just browsed our store, we would like to introduce our return and refund policy for your reference. Thank you very much!

Conditions available for returns and refunds

1.Non‑custom products (Note: Not applicable to customized products. For large‑size goods such as modified‑voltage pendant lights, we will inform you in advance before shipment and wait for your confirmation prior to dispatching the order.)

Return period: Free return available within 14 days upon receipt.
Return requirement: Goods shall be intact, unused with original packaging, resalable.
Return process: Contact customer service to apply → get return address → send back goods personally.
Shipping fee: Return‑shipping fees shall be borne by the buyer for buyer‑related reasons (changed mind, unsuitable, etc.). We cover all return‑shipping costs for seller‑related issues (damaged goods, wrong item shipped, item not as described).
Refund: Full product payment will be returned on inspection confirmation.

2. Custom Products (All neon lights & voltage-customized lighting items)

All neon lights and lighting products are custom-made. Products will be produced exclusively in line with local voltage standards and your order specifications. Orders can be cancelled free of charge with full original refund before production starts. No cancellation is allowed once production commences. We appreciate your understanding.
Custom neon signs are uniquely handmade tailored to buyers' personal requirements. Neon tubes are bent manually without molds, so the finished product may slightly differ from the renderings, which embodies the charm of handcrafted goods.

No return or exchange is acceptable after render confirmation and payment settlement. We devote great effort to making exclusive neon signs for you. Light color is for reference only and not contractual. We will try our best to match your chosen color.
Minu Mart only accepts returns and refunds for defective products. We will strive to resolve issues via repair, replacement, full or partial refund. The final settlement covering product cost and shipping fee shall be determined by us on a case-by-case basis.
Replacement Service

If any lighting product is damaged upon arrival, we will handle the issue properly. Please provide photos of the full package and damaged parts within 24 hours after receipt. We will claim compensation from the logistics provider and send you a brand new replacement.

Order cancellation

You may cancel your order free of charge before production or shipment.
Please do not file PayPal or credit card disputes. We will try our best to resolve your issues.
Orders cannot be cancelled after shipment.

For customized products or large‑size goods that you have confirmed for shipment in advance, a 100% cancellation fee based on the order amount will be charged if you request cancellation after dispatch. No cancellation fee will apply to non‑custom products.

Return‑shipping fees shall be borne by you for buyer‑related reasons. We will cover all return‑shipping costs for seller‑related issues (damaged goods, wrong item shipped, item not as described). We reserve the right to deduct all incurred outbound shipping fees from your refund.

Order modification

You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours.
If your order has been shipped, it cannot be modified.

Refunds (if applicable)

We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.
The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)
The actual amount received by you may differ from your original payment due to exchange rate fluctuations.
Any shipping fees you paid are non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@minu-mart.com.

Damaged Goods

Any product that is received damaged or arrived with a missing part must be reported before installation and within 48 hours of receipt.
Please hold on to all packaging materials and wait until an inspection has been done by the shipper.
Please inspect all boxes for damages and tell the courier to make remarks on the delivery note if such damage is visible.
Products received with broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide replacement for glass or shades at no additional charge.
For non‑custom products, a full refund will be offered if the item is damaged and you decline a brand‑new replacement shipment.

For customized products or large‑size goods, such as voltage‑modified pendant lights confirmed for shipment by you, a 35 % customization fee will be charged if you refuse replacement parts or a brand‑new reshipment.

Refuse shipments

Immediate cancellation is unavailable for non‑custom‑made items after shipment. Goods must be received and returned unopened in original condition. Orders of customized products and large‑size goods confirmed by you before shipment are non‑cancellable.
In the event of force majeure (such as damage or defects), please contact our customer service team at service@minu-mart.com immediately and we will give you an appropriate solution.

Receive incorrect item

In this case, we recommend that you first check your order information (correct or not).
All shipments with items that were received incorrectly or in error need to be reported to us within 1 week since receipt of the item.
In the event that you receive an incorrect item, we shall provide you with a complimentary reshipment of the correct product or bear all return‑shipping costs, and we will also offer additional compensation.
In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 2 weeks after receiving your email.

Restocking Fee

We will charge you a restocking fee if the return period has expired or if the reason for requesting a return within the return period is one of the following reasons. Common scenarios include:

Change of mind or buyer’s remorse
Items bought by mistake or no longer needed

We may charge a restocking fee of up to 50% of the item’s price, based on the return timeframe and the condition of the returned product. Restocking‑fee rates for different return scenarios are listed below (Note: This clause does not apply to voltage‑modified pendant lights and customized products).

If the buyer returns the product in its original condition within the return period due to a change‑of‑mind, the buyer shall bear the return‑shipping costs.
If the buyer returns the product within the return window due to a change‑of‑mind, but the item arrives to us damaged or altered, we will charge a restocking fee of up to 50% of the product price. If the damage is caused by logistics, we will assist the buyer in filing a claim with the courier.
For items that are in their original condition after the return period has expired, we will charge up to 50% of the product amount as a restocking fee.
For items that are found to be damaged or non-conforming after the return period has expired, we will charge up to 100% of the product amount as a restocking fee.

If you have any questions, please contact our customer service service@minu-mart.com to learn more.